Support that knows your account.
Every account gets a named desk contact, not a rotating queue. Questions about placements, payments or pods get answered within one business day, most of them the same one.
Six drawers, most answers inside.
Getting started
Requirements, the evaluation, tag deployment and first impressions.
Payments and payouts
Net 30 cycles, invoicing, wire details and reconciliation.
Campaign management
Flights, pacing, deals and creative policy for buyers.
Technical
Tag behavior, VAST and player questions, oRTB object coverage.
Policy and compliance
Content rules, privacy obligations, filtering decisions.
Account and console
Users, saved views, exports and API keys.
The questions that fill the inbox.
Buyer budgets, seasons and floors all move without your involvement. Check the buyer split on the placement first: if one source dipped, its demand did. If everything dipped together, the desk wants to hear about it.
Message your desk contact with the URL and intended format. Floors get drafted from observed clears and the placement is usually live the next day.
Invoices go out on the thirtieth day after month close, to the billing contact on file. The total matches the console for that month, to the cent, because both read the same data.
Send the placement, timestamp and a screenshot. The creative is blocked while it is checked, and you are told what it was when the answer lands.
Still stuck? The desk is open.
One email beats ten guesses. Attach the placement and the timestamp.